FAQs
Click a question below to reveal the answer.
How does it work?
Browse through our collections and choose your frames. You will then have the option of customising your frames with our lens selections. If you would prefer to go with the standard 'Single Vision' lenses, they will be included in your frames at no extra cost.
How long does it take?
We understand you will be excited to receive your new glasses, so we aim to have your order processed as soon as possible. If you have provided all the required information, your new glasses should arrive within 3–5 business days.
Are your designer frames genuine?
Of course! We can guarantee that we only stock genuine items. All of our frames are 100% brand new and genuine — they come to us direct from licensed suppliers.
What if I change my mind?
We are confident that you will love your new glasses just as much as we do, but if for any reason you change your mind, just send them back within 30 days, and we will be happy to provide a full refund.
Why do kids frames not come with lenses?
UK law dictates that prescription glasses cannot be dispensed to under-16s online. A qualified dispenser must take extra measurements in person to ensure the glasses fit the child safely and comfortably.
Please do not upload a prescription when purchasing kids frames, as we are unable to access them.
