Privacy Policy

Terms & Conditions

Sapphire Optics is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data when you use our website or place an order.

1. What We Collect

When you shop with us or contact us, we may collect:

  • Your name, email address, phone number, and delivery address
  • Prescription details and pupillary distance (PD)
  • Order history and communication preferences

2. How We Use Your Information

We only use your information to:

  • Process and dispatch your orders
  • Provide customer support
  • Send occasional updates or offers (if you’ve opted in)
  • Improve our services

3. How Your Data Is Stored

All customer data is securely stored on trusted platforms, including our website provider (Shopify) and payment processors. We never store your payment details ourselves.

4. Sharing Your Data

We never sell your data. Your details are only shared with trusted third parties when absolutely necessary (e.g. courier services, optical labs).

5. Your Rights

You can:

  • Request a copy of the data we hold on you
  • Ask for your data to be updated or deleted
  • Opt out of marketing emails at any time

To request this, just email us at info@sapphireoptics.co.uk

Cookie Policy | Sapphire Optics

This Cookie Policy explains how Sapphire Optics (“we,” “us,” or “our”) uses cookies and similar technologies on our website www.sapphireoptics.co.uk (the “Site”). By using our Site, you agree to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as your preferred language, login information, and other settings. Cookies make your browsing experience smoother and more efficient.

2. How We Use Cookies

We use cookies to enhance your shopping experience, analyse website traffic, and personalise content. Some cookies are essential for the Site to function correctly, while others help us understand how you interact with the Site so we can improve it.

3. Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
  • Performance Cookies: These help us understand how visitors use our Site so we can measure and improve performance.
  • Functional Cookies: These enable the website to provide enhanced functionality and personalisation.
  • Targeting/Advertising Cookies: These may be set through our Site by our advertising partners to build a profile of your interests.

4. Managing Cookies

You can control and/or delete cookies at any time. You can delete all cookies already on your device and set most browsers to prevent them from being placed. However, if you do this, you may need to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

5. Third-Party Cookies

Some of the cookies we use are provided by trusted third parties. For example, Google Analytics cookies help us analyse site usage. We do not control these cookies and recommend checking the third-party’s website for more information about their cookie policies.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the date of the latest revision.

7. Contact Us

If you have any questions about our Cookie Policy or how we use cookies, please contact us at info@sapphireoptics.co.uk.