Our Price Promise: Fair Pricing, No Guesswork
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Price matters-but so does trust.
At Sapphire Optics, we work hard to keep our pricing fair, transparent, and competitive across prescription and non-prescription glasses. But if you ever find the same product available at a lower price elsewhere, we’re happy to review it and match it where possible.
No awkward conversations. No pressure. Just fairness.
How Our Price Promise Works
If you find the same product listed at a lower price online:
• Take a screenshot of the competitor’s listing
• Send it to us before placing your order
• We’ll review it and confirm whether we can match it
Once verified, we’ll apply the matched price so you can order with confidence.
What Qualifies for a Price Match
To keep things fair and accurate, the product must be:
• Identical in brand, style, colour, size, and specifications
• Brand new
• Available from a UK-based retailer
• In stock and available for immediate purchase
This ensures we’re comparing like-for-like — not cutting corners or compromising quality.
Why We Offer a Price Promise
We don’t believe price should be a barrier to clear, comfortable vision.
Our goal isn’t to be the cheapest at all costs-it’s to offer great value with proper checks, real support, and tight quality control. The Price Promise simply gives you reassurance that you’re not overpaying for choosing a more careful, considered service.
A Fair Approach, Every Time
All price match requests are reviewed individually and assessed fairly.
We do reserve the right to withdraw or amend the offer if needed-but transparency always comes first.
If you’re unsure whether a product qualifies, just ask. We’re always happy to check.
Order With Confidence
Clear pricing. No guesswork. No pressure. If you’ve found the same product elsewhere at a lower price, let us know-and we’ll take it from there.
Ready to Explore Your Options?
Browse our Sunglasses / Women’s / Men’s / Unisex collections and order with confidence.
FAQ
Can I ask for the price difference back after placing my order?
Our Price Promise is reviewed before purchase. We’re happy to check and match a valid competitor price in advance, but we’re unable to apply price matches once an order has been placed.
What do you need to review a price match request?
We’ll need a screenshot or link showing the competitor’s price, with the product clearly visible and available for immediate purchase from a UK-based retailer, and your prescription.
Does the product need to be identical?
Yes. To qualify, the item must match in frame style, colour, size, lens type, coatings, and prescription specifications.
Does the Price Promise apply to prescription lenses too?
Yes-as long as the lenses, materials, and coatings are genuinely like-for-like. Prescription accuracy and checks are always prioritised.
Why do you review price matches before purchase?
This ensures fairness, accuracy, and transparency for both sides, and avoids confusion once lenses have already been fitted.
