When to Wait-and When to Contact Us About Your Glasses
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Ordering new glasses can sometimes come with questions-especially in the first few days of wear. Not every strange feeling means something is wrong-but some signs are worth checking. Here’s how to tell the difference.
When It’s Normal to Wait
Some changes take time for your eyes and brain to adjust. This is especially common if:
- Your prescription has changed
- You’ve upgraded lens types
- You’re wearing glasses more consistently than before
It’s normal to notice:
- Mild eye tiredness
- Depth feeling slightly different
- Vision feeling clearer but unfamiliar
For most people, these sensations settle within a few days to up to two weeks even with constant wear.
When You Should Get in Touch
It’s always okay to ask-but you should contact us if:
- Discomfort hasn’t improved after two weeks
- Vision feels consistently blurry or strained
- Headaches persist or worsen
- Something feels clearly “off” rather than unfamiliar
We’d always rather double-check than have you struggle.
Why Giving It Time Helps
Switching back and forth between old and new glasses can slow adjustment. Wearing your new pair consistently gives your eyes the best chance to settle naturally.
Never Hesitate to Reach Out
Getting in touch doesn’t mean something has gone wrong. It simply means you want reassurance-and that’s exactly what we’re here for.
Clear, comfortable vision should feel natural. If it doesn’t, we’ll help you figure out why.
FAQ
Do you have a phone number I can call?
We don’t offer phone support, but you can contact us by email, via the Contact Us form, or by using the web chat feature on our website.
What’s the quickest way to get a reply?
Web chat is usually the fastest. If no one is available at that moment, we check emails throughout the day and aim to respond as quickly as possible.
Is it okay to ask for reassurance even if I’m unsure?
Absolutely. Getting in touch doesn’t mean something is wrong-it just means you want peace of mind.
Helpful Guides:
Why Adjusting to New Glasses Can Feel Strange at First
What Actually Happens After You Upload Your Prescription?
